Refund policy

Change of mind returns 

Due to the personal nature of our products, we don’t offer returns if you change your mind once the order has been dispatched. However, please feel free to drop us a message at hello@luuna-naturals.com if there’s a reason for your change of heart that you think should be eligible for a refund (beyond those stated below).

 

Warranty returns

LUÜNA NATURALS will happily honour any valid warranty claims, provided a claim is submitted within 14 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect LUÜNA NATURALS to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

Please note: Shipping an item without consulting customer service will not guarantee a refund or store credit & you risk additional charges as the item(s) may be returned to you at your expense. To avoid additional charges, it is mandatory that you consult with customer service before returning merchandise.